Fire Door London
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Complaints

We endeavour to provide the very best service for each and every customer. On rare occasions, however, things may not be of the standard we would expect them to be. Rest assured that in such instances, we are dedicated to putting things right for you.

 

Complaints Policy

 

COMPLAINTS POLICY FOR DOMESTIC CUSTOMERS ONLY

The team at Fire Door London always endeavour to provide the very best service for each and every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. We will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve. In the unlikely event there is anything you are not completely satisfied with, please contact us so the problems can be rectified as soon as possible.

 

Our Complaints Procedure FOR DOMESTIC CUSTOMERS ONLY

If you are a domestic customer of ours and would like to make a complaint, please call, email or write to us to log your complaint. We aim to respond within 5 days of receiving your complaint and, where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint via our in-house complaints procedure, as a Which? Trusted Trader we use the Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted Traders in the first instance on 02922 670 040.